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FULL SERVICE AND SUPPORT-SLA OFFERING

RMONI offers a wide range of services to ensure successful deployment and follow-up of its wireless monitoring systems.

 

SUPPORT AND SLA- SERVICE LEVEL AGREEMENTS 

To guarantee a flawless operation and an added value to your business, Sensor4Lab should be serviced on a regular basis. To mees this demand, Rmoni Wireless offers its own Service Level Agreement (SLA) - Bronze, Silver and Gold. This SLA offers a direct support line to our end-customers, based on a response-time driven ticketing system. All events and interventions are logged and reported upon, to ensure traceability for audit purposes.

 

Support and SLA

CALIBRATION SERVICES

Upon request, all new hardware is calibrated at three temperature or humidity points. A calibration certificate is delivered with the devices, valid for a period of 12 months. Yearly recalibration is performed by a partner on-site, or can be performed at our premises by returing the wireless devices.

Calibration services

VALIDATION SERVICES

Sensor4lab can be validated against FDA 21CFR11. A partner will perform full Installation (IQ) and Operational (OQ) qualification on-site, in close cooperation with the quality manager and system owner. A standard validation can be offered at a fixed cost, while specific validation requests would be handled on a time and material base.

Validation services

INSTALLATION SERVICES

Rmoni offers its products via a selected network of partners throughout Europe. The partner will typically perfom the on-site survey, installation and maintenance tasks. Upon request, Rmoni will send a product specialist on-site to assist and consult our partners and customers.

 

Installation support

 

Rmoni also offers customization and integration work around its standard set of hardware and software solutions:

  • Report Creation. RMONI helps create tailor-made reports for specific purposes, including external and internal audits and legal reporting.

  • Engineering Projects. RMONI undertakes engineering projects to fine-tune and adapt its systems to the exact specifications of customers.

  • RMONI operates as an OEM partner for integrators and manufacturers of cooling systems, onboard computer systems, etc. They can use any of our technologies - hardware and software - to build integrated solutions for their customers. Since all of our technologies are based on industry standards, they are easily integrated into existing systems. 

Please contact us for more information.

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