An ISO quality system is a framework of policies and procedures that are followed by an organisation to ensure that its products or services meet the quality standards set by the International Organization for Standardization (ISO). The ISO quality system can be applied to any type of organisation, from manufacturing to service industries.
The ISO quality system is based on the Plan-Do-Check-Act (PDCA) cycle, which is a continuous process of quality improvement. The PDCA cycle consists of four steps: Plan, Do, Check, and Act. The first step, Plan, is to identify the quality objectives and create a plan to achieve them. The second step, Do, is to implement the plan. The third step, Check, is to monitor the results and compare them to the quality objectives. The fourth and final step, Act, is to take corrective action if necessary.
The ISO quality system can help organisations to improve their products or services, to meet customer needs, and to stay competitive in the global market.