What are the 7 principles of ISO 9001?
The 7 principles of ISO 9001 are:
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision making
- Relationship management
Customer focus: The organization needs to have a clear understanding of who their customers are and what their needs and expectations are. They need to be constantly striving to meet or exceed customer requirements.
Leadership: The leaders of the organization need to provide direction, motivate and empower employees, and create a culture of continuous improvement.
Engagement of people: Employees need to be involved in the quality management process and be empowered to make decisions and take actions to improve quality.
Process approach: The organization needs to manage its processes in a systematic and controlled way to ensure they are effective and efficient.
Improvement: The organization needs to constantly strive to improve its performance by setting goals and measuring progress.
Evidence-based decision making: The organization needs to base its decisions on data and facts, not opinions or assumptions.
Relationship management: The organization needs to manage its relationships with its suppliers, customers, and other stakeholders in a positive.