Digital quality management (DQM) is the digitized process of ensuring that products meet quality standards and are fit for purpose. It involves digitally measuring and monitoring performance against set quality standards standards, and taking corrective actions when necessary.
DQM is a key element of any organization's overall quality management strategy. It helps to ensure that digital products and services are delivered to customers on time and meet their expectations. By setting and measuring performance against quality standards, DQM helps to identify and resolve problems early, before they cause customer dissatisfaction.
Organizations that adopt a DQM approach often see improvements in customer satisfaction and loyalty, as well as reductions in complaints and returns. DQM can also help to improve operational efficiency and reduce costs by identifying and resolving quality issues before they cause delays or errors.