Digital Quality Management (DQM)

Digital quality management (DQM) is the digitized process of ensuring that products meet quality standards and are fit for purpose. It involves digitally measuring and monitoring performance against set quality standards, and taking corrective actions when necessary.

DQM is a key element of any organization's overall quality management strategy. It helps to ensure that digital products and services are delivered to customers on time and meet their expectations. By setting and measuring performance against quality standards, DQM helps to identify and resolve problems early, before they cause customer dissatisfaction.

Organizations that adopt a DQM approach often see improvements in customer satisfaction and loyalty, as well as reductions in complaints and returns. DQM can also help to improve operational efficiency and reduce costs by identifying and resolving quality issues before they cause delays or errors.

What are the 4 components of Digital Quality Management?

There are four components of digital quality management:

  • Planning
  • Digital quality control
  • Digital quality assurance
  • Improvement

Quality planning is the first component of quality management and it involves creating a plan that outlines how to achieve the desired level of quality for a product or service.

Digital quality control is the second component and it focuses on ensuring that the product or service meets the quality standards set in the quality plan.

Digital quality assurance is the third component and it involves verifying that the quality control procedures are being followed and that the product or service meets the quality standards.

Quality improvement is the fourth component and it focuses on making changes to the digital quality management system to prevent future quality problems.

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